This is exactly what the company needs. Your legacy will indeed be long-term.

Chief HR Officer / Global Retailer

Case for Change

A Global Retailer had defined its strategy to win and the culture required to enable it. This new direction required operationalising across a large, dispersed, diverse and tenured organisation.

Shared Vision

To inspire and enable a critical leadership layer to drive transformation from internal operational focus to customer driven excellence.

Feasible Plan

We defined the critical behaviours required, at all levels in an organisation of 500,000 employees, to win in an increasingly competitive environment. We then articulated these behaviours into a set of competencies to win today and in the future, based on extensive internal and external benchmarking. This bespoke model, which provided clear expectations for every level within the organisation, was then deployed via highly experiential training.

Capability to Deliver

We designed the training to allow each participant to practice new mind-sets and behaviours in the context of their daily reality. To make the impact sustainable and to drive pragmatic action in-line with the Strategy, we enabled each Leader to train and develop their teams in accordance with the new model.


6,000 Directors trained in every market on a new competency model within 12 months, with outstanding feedback from 100% of workshops.

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