From Pilots to Progress: Five Convictions for Unlocking Business Value with AI
AI is moving faster than most organisations can absorb. Investment is pouring in, expectations are high and yet impact is often thin. Last year, 95% of generative AI pilots failed to deliver meaningful financial return or scale and almost half of companies abandoned their AI initiatives altogether.
The issue isn’t ambition, it’s absorption. The gap between experimentation and execution is growing, not because leaders lack intent but because the path to value isn’t clear enough.
Across sectors we hear the same concerns: “We’ve got small wins but nothing scalable.” “We’re running pilots without a joined-up strategy.” “Our people aren’t ready.” “The board wants confidence before we go further.”
We’ve seen in practice that turning AI from experiment to enabler takes both judgment and acceleration. Experience brings the judgment to see the organisational, cultural and behavioural shifts required to make AI work. Technology brings the acceleration to turn insight and then vision into action at speed and scale.
The result? Faster time to value, trusted adoption and sustainable capability that grows with your people, not around them.
Based on real transformation work, five convictions consistently guide our approach.
1. From “art of the possible” to “art of the profitable”
Every successful AI initiative starts with a simple question: where does value live?
Many AI efforts start with enthusiasm and end with fatigue. The difference lies in focus. AI shouldn’t sit on the side; it should serve a strategic need. Where can it accelerate revenue growth, improve efficiency or strengthen decision-making?
Once that link is clear, value follows. In practice this means prioritising use cases that create visible impact within months not years while laying the foundation for long-term reinvention. Leaders who focus here move faster and build stronger conviction across their organisation.
2. AI enables transformation, not just automation
The real promise of AI goes far beyond time savings. It changes how work gets done and where decisions are made. When applied well, AI becomes a lever for better performance, connecting data, insight and human expertise in new ways. But this only happens when organisations move beyond scattered tools and create a joined-up enterprise-level strategy.
We’ve seen that alignment between AI capability and business direction ensures every function contributes to a shared ambition rather than operating in silos.
3. Responsible AI builds trust and long-term value
As adoption grows, scrutiny follows. Regulators, boards and customers all want to know: can we trust how AI is being used? Responsible AI is not a compliance exercise. It’s a competitive differentiator. Clear principles around transparency, fairness and accountability give leaders confidence to scale and employees confidence to engage.
We’ve helped organisations embed governance that fits their context, frameworks that build trust without slowing progress and foundations for sustained value.
4. Culture determines adoption
AI success depends as much on mindset as on models. You can’t force adoption; you have to earn it. That means helping people understand the role AI plays in their day-to-day work and giving them space to experiment safely.
Training is a start, not a solution. The real shift happens when people feel part of the journey. When they do, they don’t just use AI, they improve it.
5. Human + AI = productivity breakthrough
The organisations that will win are those that treat AI as a teammate, not a threat. When human expertise combines with machine speed, the results are striking: faster analysis, sharper insight and time freed for higher-value thinking.
The biggest gains come when this partnership is designed intentionally, with clear guardrails, upskilling and support to make it sustainable. This is where generative AI shows its true potential, enabling people to perform at their best, not replacing them.
Kinetic Approach
We approach AI with the same rigour as any transformation, matched with the speed and curiosity this moment demands. It’s why our four-block change model is central to connecting what often gets left apart:
- Case for Change: understanding where value is lost or opportunity is blocked.
- Shared Vision: aligning leadership and teams around what success with AI looks like.
- Feasible Plan: designing the roadmap, governance and sequencing to move from pilot to scale.
- Capability to Deliver: building the skills, culture and operating rhythm to sustain performance.
Across our client work, this approach has delivered measurable results, for example:
- Leading M&A firm – Identified a case for change in slow manual reconciliation, aligned leadership on a shared vision for AI as a driver of speed and accuracy, co-developed a feasible workflow automating analysis, and built analyst capability for higher-value insight. The result: a six-week process reduced to under an hour, faster deal cycles and stronger commercial focus.
- Digital Navigation & Maritime Services Org – Defined the case for change in fragmented AI use, created a shared vision for innovation across functions, co-designed a roadmap integrating Copilot into workflows and established new operating norms. The result: improved collaboration, clearer direction and measurable productivity gains across development teams.
- Multinational IT Company – Recognised the case for change in scattered experimentation, built a shared vision for AI as a sales co-pilot, ran “Bring Your Own Customer” workshops to design a feasible approach and developed capability through a unified playbook. The result: faster preparation, more relevant client dialogue and greater sales consistency across regions.
- Digital Vehicle Services Org – Saw the case for change in slow, costly legal reviews, reframed compliance as a strategic enabler, designed and embedded an AI-assisted assessment system validated by legal experts, and built sustained capability through governance and adoption. The result: 50–99% cost reduction, faster product rollout and greater confidence in risk management.
The pace of change isn’t slowing and no one has time or budget for endless exploration that doesn’t lead to impact. We help clients turn AI ambition into execution that lasts, because success depends as much on leadership, strategy and culture as on the tools themselves.
This is where we deliver value, pairing human judgment with AI capability to turn ambition into impact. When experience meets acceleration, value scales.
Author
Pierre Mirlesse
Pierre empowers organizations to create lasting customer success journeys through high-performance teams and strategic implementation of technology, data and AI tailored to their specific needs.